Subject: Re: Return confirmation and refund processing// 2000200319, 2000174755
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 2 Dec 2020 20:41:24 -0700 (MST)

Hi Imran, 

We have not received any update from concerned team, can you please look into this. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, November 24, 2020 8:17:11 AM 
Subject: Re: Return confirmation and refund processing// 2000200319, 2000174755 

Kindly follow up to resolve the issue, the customer is chasing for the refund. 

From: "Mohd Imran" <[email-masked]> 
To: "EGYWH ADMIN" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Monday, 9 November, 2020 14:01:49 
Subject: RE: Return confirmation and refund processing// 2000200319, 2000174755 

HI [ mailto:[email-masked] | 
@EGYWH ADMIN ] , 

Please check customer returned items for two different order in a single AWB. 

Order ID: 2000200319 - 2 items – RMA 40048108 & 1000042853 

Order ID: 2000174755 - 3 items – RMA 40048025 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, November 9, 2020 8:05 AM 
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Return confirmation and refund processing// 2000200319, 2000174755 

External email sender, please take precaution. 

Hi Team, 

Please check the following concern and advise. 

Regards 
Shakeeb 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 9, 2020 9:08:04 AM 
Subject: Return confirmation and refund processing// 2000200319, 2000174755 

Hi Team, 

Problem statement: Return confirmation and refund processing. 

As per customer, she returned 5 items for two different orders under the same tracking ID 43818956355 and the following RMA 1000042853 and the RMA got cancelled. 
kindly check on the following details and do the needful. 

Order ID: 2000200319 placed on 25-Sep-2020 two RMAs created under 40048108, 1000042853 only one item received under the above mantioned tracking ID and now the RMA 1000042853 is cancelled. 

Order ID: 2000174755 placed on as per three items returned under the RMA 40048025 with same mentioned tracking ID. 

Thank you for your help. 

Regards, 

Algaily. 

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