Subject: Re: RMA cancelled #6239025732
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: IQBAL LSM <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Dec 2020 19:29:40 -0700 (MST)

Hi Imran, 

We have checked with customer and he is saying that he has not received any SMS and the item has been collected by Aramex. 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "IQBAL LSM" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, November 26, 2020 2:50:37 AM 
Subject: RE: RMA cancelled #6239025732 

Hi Fauzan, 

Can we check with customer to provide AWB number. 

Customer must have received SMS regarding the same. 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, November 25, 2020 3:08 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: IQBAL LSM <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RMA cancelled #6239025732 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order #6239025732 

Customer claiming that he has returned the item but as per hybris there the RMA has been deleted. Kindly check and assist to refund for customer. 

Item: 162904424 - - Malikah Embroidered Open Front Abaya (SAR255.00) 

Regards 

Fauzan 

From: "IQBAL LSM" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 25, 2020 3:29:50 PM 
Subject: Amount needs to be funded -6239025732 

Hi Team, 

Problem Statement: Amount not refunded. 

Order Date : 6239025732 

Order ID: Nov 5, 2020 

Tracking ID: NA 

Assistance Required: Amount needs to be funded. 

Issue Description: As per customer items have been returned to courier fifteen days back but amount has not been processed yet and RMA deleted by somebody. 

Please look into this matter and do the needful. 

Regards, 

Mohd Iqbal 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com