Subject: Re: Refund not processed - 9602051683
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>, escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 2 Dec 2020 19:18:06 -0700 (MST)

Hi Team, 

Kindly assist us to process the below RMA. 

Regards, 
Fauzan 

From: "Eugene Ocoy" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "con loc" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "Shatakshi Pandey" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, November 26, 2020 5:51:59 PM 
Subject: RE: Refund not processed - 9602051683 

Hi Shatakshi, 

We have the AWB but were un able to process . pls check and update 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Mohd Imran <[email-masked]> 
Sent: Thursday, November 26, 2020 1:31 AM 
To: Con Loc <[email-masked]>; Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>; Dipesh Regmi <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: RE: Refund not processed - 9602051683 

Hi [ mailto:[email-masked] | 
@Con Loc ] [ mailto:[email-masked] | 
@Eugene Ocoy ] [ mailto:[email-masked] | 
@Deepak Damodaran ] , 

Please get below refund processed. 

Order Date : Sep 08 2020 

Order ID: 9602051683 

Return Tracking ID: 46039956056 

RMA: 1000000593 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 25, 2020 7:42 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund not processed - 9602051683 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 25 November, 2020 09:11:29 
Subject: Refund not processed - 9602051683 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Sep 08 2020 

Order ID: 9602051683 

Return Tracking ID: 46039956056 

RMA: 1000000593 

Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on Oct 19. The refund is pending since then. The WH team has confirmed that they have the mentioned AWB but they are unable to inbound as per child ticket 1713384. The refund value is AED 40.00 

Kindly assist with the refund on priority. 

Regards, 

Nikhil 

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