Subject: Refund to be process(6227503662 and 6227503662)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Dec 2020 15:23:03 -0700 (MST)

Hi Team, 

Kindly assist us in below case. As we have checked in BI Oracle and we could not find any details for receiving for the items. 

Regards, 
Fauzan 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, December 3, 2020 3:47:55 AM 
Subject: Refund to be process(6227503662 and 6227503662) 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 26, 2020 and Sep 25, 2020 
Order ID: 6227503662 and 6227503662 
Return Tracking ID: 46285416214 and 46285414431 
Assistance Required: Need Urgent refund 

Issue Description: With reference to order number 6227503662. Customer raised a return request for 01 item and as per customer she handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on Oct 20, 2020. However, the RMA is cancelled in hybris. So we request you to check under RMA 1000042550 how many item has been received in our warehouse. 

With reference to order number 6227503662. Customer raised a return request for 01 item and as per customer she handed over 01 item to the courier team and as per the courier team they delivered the items to the warehouse on Oct 20, 2020. However, the RMA is cancelled in hybris. So we request you to check under RMA 1000042480 how many item has been received in our warehouse. 

Regards, 
Abhishek