Subject: [JIRA] (REL-128042) Refund not received
From: "Rajesh M (Jira)" <[email-masked]>
To: "fauzan musalman" <[email-masked]>
Date: Wed, 02 Dec 2020 21:43:14 +0000

Rajesh M *made 1 update* and *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-128042 Refund not received 

Rajesh M *made 1 update* and *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiOGM0N2IzZmFlNmE1NDBlM2E3NGI0MTEzMjA0MDBlZmEiLCJwIjoiaiJ9 )

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REL-128042 ( https://landmark.atlassian.net/browse/REL-128042?atlOrigin=eyJpIjoiOGM0N2IzZmFlNmE1NDBlM2E3NGI0MTEzMjA0MDBlZmEiLCJwIjoiaiJ9 )

Refund not received ( https://landmark.atlassian.net/browse/REL-128042?atlOrigin=eyJpIjoiOGM0N2IzZmFlNmE1NDBlM2E3NGI0MTEzMjA0MDBlZmEiLCJwIjoiaiJ9 )
Updates
Rajesh M 1:39 am GST Attachment: screenshot-1.png
Comments
Rajesh M 1:40 am GST

The amount is not captured, from payfort also its clear transaction is void successfully

Following your query we have investigated the transaction and found that this is Authorization transaction.
​AUTH and CAPTURE - this method goes into two ways as the system automatically put an amount on hold at a certain time and allows you to capture it once the product or service is guaranteed to be provided.

* 

this method also gives you an opportunity to cancel the authorization on the amount if the service is deemed to be undeliverable.

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theoretically, in general terms, banks allows 7 days to make further action on the authorized amounts and automatically released back to the cardholder's account if no action was done after their set timeframe.

Hence in this method the fund never left the customer bank account it was blocked for some period of time.
Please advise the customer to check the bank statement for the same.

View issue ( https://landmark.atlassian.net/browse/REL-128042?atlOrigin=eyJpIjoiOGM0N2IzZmFlNmE1NDBlM2E3NGI0MTEzMjA0MDBlZmEiLCJwIjoiaiJ9 )

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