Subject: Re: Order needs to be cancelled(9604769756)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 2 Dec 2020 13:35:32 -0700 (MST)

Hi Imran, 

The order still not cancelled, kindly assist to close the case. Also now customer asking for call back 

Customer contact no: +971503293094. 

Regards, 
Fauzan 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Abhishek Bargaonkar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, November 28, 2020 1:24:44 PM 
Subject: RE: Order needs to be cancelled(9604769756) 

Issue raised to tech [ https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0917578 | 
INC0917578 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, November 27, 2020 3:29 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Order needs to be cancelled(9604769756) 

External email sender, please take precaution. 

Hi Jessie, 

Kindly assist us in cancelling the order number [ callto:9604769756 | 9604769756 ] . Order is pending since Sep 25, 2020 and customer wants the refund on urgent basis. Customer is very irate and threatening us to complain to the CEO of Landmark group. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 21 November, 2020 06:04:20 
Subject: Order needs to be cancelled(9604769756) 

Hi Jessie, 

Kindly assist us in cancelling the order number 9604769756. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 16 November, 2020 04:35:41 
Subject: Order needs to be cancelled(9604769756) 

Hi Team, 

With reference to order number 9604769756. Customer placed order on Sep 25, 2020. 

However, there is no consignment for the order. Added in order cancellation sheet. Order still not cancelled. 

Attaching the screenshot from the hybrid. Kindly assist us in getting order cancelled and process the refund for the customer. 

Thank you for your help! 

Regards, 

Abhishek 

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