Subject: contradiction
From: AHMED OMER <[email-masked]>
To: Apoorv Joshi <[email-masked]>, shakeeb arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 12:45:56 -0700 (MST)

referring to the ticket number: 

order date: 20/11/2020 

order id: 6244746341 
return tracking id : 46382618494 

the issue description : the customer is asking who did cancel her return request and she is confused, after checking the return status it appears that the return request is canceled but after tracing the return tracking id it showed that the items are out to delivery to our warehouse in (riyadh) by 29/11/2020, mentioning that the order request was placed on 22/11/2020 anb was collected from the customer at 24/11/2020, kindly assist us to close this case. 

Regards, 
Ahmed Omer