Subject: RE: Late Shipping #6239367435
From: Mohd Imran <[email-masked]>
To: ArishLaila <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 2 Dec 2020 19:38:14 +0000

Hi @ArishLaila<mailto:[email-masked]>,

Please help us to get this shipped.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 2, 2020 8:27 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Late Shipping #6239367435

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Courier confirmed not receiving the items and no action taken on child ticket: #1745569 to check whether items are shipped or not.

Customer is chasing for their order.

Please look into this and advise. Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 3:37:54 PM
Subject: Late Shipping #6239367435

Hi Team,

We have escalated to WH for shipping under Ticket 1745569, but no response

Problem Statement: Late Shipping
Order ID: 6239367435
Order Date : Nov 6, 2020
Tracking ID: CRDSAL0093089620
Assistance Required: Need Urgent shipping

Issue Description: Customer placed order on 6 Nov and till now he/she has not received the order. As per the hybris the order status shipped on 07/11/2020, but as the courier team the order not received.

Customer is chasing us for his/her order so we request you to expedite the shipping date.

Kindly check and do the needful.

regards,
Samer

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