Subject: RE: Refund Not initiated yet Case id - 1751361 Order Number: 9609611846 Order Number: 9609341792
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 2 Dec 2020 19:26:27 +0000

Hi Apoorv,

Both refund processed.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 2, 2020 8:00 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Not initiated yet Case id - 1751361 Order Number: 9609611846 Order Number: 9609341792

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 1:23:09 PM
Subject: Refund Not initiated yet  Case id - 1751361  Order Number: 9609611846 Order Number: 9609341792

Hi Team,

As per the return tracking id the shipment has been delivered to the warehouse however it is not reflecting in Oracle as received RMA is in cancelled status.

For reference see the attachment and and advise.

Problem statement: Refund Not initiated yet

Case id - 1751361

Order Number: 9609611846
Order Created: 10/22/2020
Tracking id - 46040712826
Return request created: 10/24/2020
RMA - 1000098609
​
Order Number: 9609341792
Order Created: 10/21/2020
Tracking id -46040719561
Return request created: 10/24/2020
RMA - 1000098981

Assistance Required: Process the refund on priority

Kindly note that as per tracking the item has been returned to the warehouse on ___ still the refund for the same has not been initiated.

Regards,
Manish

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