Subject: RE: Missing Item (Refund Approval) / 2000516571
From: Mohd Imran <[email-masked]>
To: Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 2 Dec 2020 19:12:13 +0000

Hi @Prakash Iyangar<mailto:[email-masked]>,

Kindly provide approval for below missing item case.

Customer has placed his order for 7 items and as per the consignments details all items have been delivered successfully but customer claim that he received only 3 items, so we have escalated to the warehouse and they have confirmed with us that they've shipped total 7 items from the warehouse.

So we request you please assist us and help us to close this case as soon as possible.

Order Date: Nov 18, 2020
Order ID: 2000516571
Tracking ID: 43823933016

Total price of missing items: EGP 1488

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 2, 2020 7:34 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing Item (Refund Approval) / 2000516571

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Subject: Missing Item (Refund Approval) / 2000516571

Hi Team,

Customer has placed his order for 7 items and as per the consignments details all items have been delivered successfully but customer claim that he received only 3 items, so we have escalated to the warehouse and they have confirmed with us that they've shipped total 7 items from the warehouse.

So we request you please assist us and help us to close this case as soon as possible.

Order Date: Nov 18, 2020
Order ID: 2000516571
Tracking ID: 43823933016

Total price of missing items: EGP 1488

Ticket number - 1717225
Child Ticket number - 1719540

Missing item:
1. 162802364, Embellished High Neck Sweater with Long Sleeves and Ruffle Detail
2. 162628852, Solid High Neck Sweater with Long Sleeves
3. 162787619, Solid Heavy Melton Jacket with Fur Detail Hood and Tie Up
4. 162632536, Solid Jumper with Round Neck and Shoulder Buttons

Customer's history: Customer has placed only 1 order with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

We are looking forward to your reply.

Regards
Rehan

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