Subject: RE: shipment cancellation 6477805556
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Mohamed Kamal <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 11:51:19 +0000

@Sachin Maheshwari<mailto:[email-masked]>

Can you please advise on the below?

This is the customer’s 4th order with us.

Order is nowhere to be found and has been pending from April.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, December 11, 2020 2:13 PM
To: Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Apoorv Joshi <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Mohamed Kamal <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: shipment cancellation 6477805556

External email sender, please take precaution.
Hi Jessie,

The total items cost is SAR 436.
Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohamed Kamal" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 December, 2020 18:11:48
Subject: RE: shipment cancellation 6477805556

@Shakeeb Arsalan<mailto:[email-masked]>

Kindly confirm the total amount to be refunded before we proceed?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 9:20 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohamed Kamal <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: shipment cancellation 6477805556

External email sender, please take precaution.
Hi Team,

Order ID: 6477805556
Tracking ID:  45943603204
issue description: 17 items are pending since April 6th, and the tracking NO is invalid.
the customer is asking for the refund.
Please advise if we can created RMA and raise Jira for refund, but first we require your assistance in getting the condsignment status changed to Not delivered.

Regards
Shakeeb

________________________________
From: "Mohamed Kamal" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, December 6, 2020 4:43:03 PM
Subject: order cancellation

Hi Team,

Problem Statement: order cancellation

Order Date : Apr 5, 2020
Order ID: 6477805556
Tracking ID: 45943603204

As per the hybris the customer has placed the order on Apr 5, 2020 and the order has been shipped in 3 shipments as in Consignments,

2 shipment has been delivered and the other shipment still in shipped status, and the customer wish to cancel this shipment.

Kindly cancel the this shipment which is under the tracking number 45943603204

Regards,

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com