Subject: RE: 6228955391 // Late delivery
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Sachin Maheshwari <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 11:41:47 +0000

@Seeta Seeta<mailto:[email-masked]>

After sharing the content with Aramex, did they revert?

FYI @Sachin Maheshwari<mailto:[email-masked]> – order has not been delivered to the customer since October.

@Ramesh Gottimukkala<mailto:[email-masked]> we might need to manually refund if order can’t be retrieved. Value is SAR 287.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Friday, December 11, 2020 11:24 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: 6228955391 // Late delivery
Importance: High

External email sender, please take precaution.
Hi Jessie,

Below is the email which we have received from the Aramex team, We don't have the confirmation that the courier team has lost the shipment. However, as per the customer when he visited the courier's collection point, so on that time he has been informed that the order is lost.

Need your assistance in this case on urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 2 December, 2020 13:50:43
Subject: Re: 6228955391 // Late delivery

Hi Team,

Please note that the below details already shared to the Aramex, they asked us about content photo of the shipment, and we don't know what exactly they want, and did not get any needful revert from Aramex as well. so kindly advise us on the below concern ASAP.

Regards
Ataullah
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 6:40:58 PM
Subject: RE: 6228955391 // Late delivery

Hi Seeta,

Did we share these invoice or details of the order to Aramex?

Where is the email showing that they confirmed order is lost?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 4:06 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; M Ataullah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: 6228955391 // Late delivery
Importance: High

External email sender, please take precaution.
Hi Team,

In the below order, the customer visited the Aramex collection point to collect the order but he has been informed that the consignment is missing.\

We have already contacted the concerned team but now they are asking us to send the consignment pictures.

Due to all this, the order is pending since long time and the customer is chasing us for his order.

Kindly assist us in the mentioned case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>, "RamezG" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "M Ataullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 24, 2020 11:43:42 AM
Subject: Re: 6228955391 // Late delivery

Hi Team,

With reference to tracking ID 46284339651, Kindly provide us the update where exactly is the order. We have shipped the order on 10/1/20 3:48 AM and till now the order is In Transit.

Awaiting for your update.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 11, 2020 6:10:20 PM
Subject: 6228955391 // Late delivery

Hi Team,

Subject : Late delivery

Problem Statement – Late Delivery
Order Number: 6228955391
Tracking ID: 46284339651
Assistance Required – Need urgent delivery
Order date : 30/09/20
Please update us about the delay in delivery and arrange a delivery ASAP as per the order has been shipped on 01/10/2020

Regards,
Syed

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com