Subject: Re: Late refund (Cancelled RMA) For 2 Order IDs 9616027524 & 9615350298
From: Ishan Ahuja <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 11 Dec 2020 04:40:04 -0700 (MST)

Hi Team, 

Kind reminder 

Thanks 
Ishan 

From: "Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 1, 2020 3:19:46 PM 
Subject: Late refund (Cancelled RMA) For 2 Order IDs 9616027524 & 9615350298 

Hi Team, 

Ticket- 1788935 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 20, 2020 
Order ID: 9616027524 
RMA: 1000206523 
Tracking ID: 46043769682 

Order Date: Nov 18, 2020 
Order ID: 9615350298 
RMA: 1000203563 
RMA: 1000203704 
Tracking ID: 46043722922 
Tracking ID: 46043722922 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the return status is showing cancelled. 
​ 
As per the tracking we can see that the items has been returned to our warehouse on Nov 26, 2020 for both of the orders. However, the refund is still not processed. 

Please note for the returned items under the order ID 9615350298, customer returned both of the items under the single tracking id 46043722922(Cancelled). 

Please check and advice as customer waiting for a refund. 

Thank you for your help 

Regards, 
Ishan