Subject: RE: Missing item / refund approval // 9615115342
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, M Ataullah <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 11 Dec 2020 11:16:29 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead with the refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, December 11, 2020 10:02 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; M Ataullah <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing item / refund approval // 9615115342

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 11, 2020 11:16:27 AM
Subject: Missing item / refund approval // 9615115342

Hi Team,

Problem Statement: Missing item / refund approval

Order Date : Nov 18, 2020

Order ID: 9615115342<callto:6235170264>
Tracking ID; 34192742429355
Missing Item; 162850501
Value of the missing item order ; 245.40 AED

Issue Description: The customer is claiming that the customer receive his order but one item is missing, it was escalated to the courier team they shared POD, and the customer also confirmed that he received all 4 boxes under the shipment, however we did not get any revert from WH team under the child Ticket ID; 1762424.

Case History : the customer reached out to us on 23 Nov 2020 reporting about missing item and asking about item or refund.

Customer History; ​The customer with us since 12/7/18 9, and has 70 successful order.

Assistance Required: Need to approve the refund

Regards
Ataullah

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