Subject: Re: Order Status Updation - 9610470423
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 11 Dec 2020 01:21:20 -0700 (MST)

Hi Akshay, 

Please advise if any update on the below case. Thank you for your help! 

Case pending since Nov 17, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jagmohan Urmaliya, TCS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, December 7, 2020 5:20:25 PM 
Subject: RE: Order Status Updation - 9610470423 

[ mailto:[email-masked] | @Jessie ] Imran has sent a reminder on Saturday. 

[ mailto:[email-masked] | @Jagmohan Urmaliya (TCS) ] Please assist in closing the case at the earliest. 

REQ0176600 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas <[email-masked]> 
Sent: Monday, December 7, 2020 11:22 AM 
To: Apoorv Joshi <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Jagmohan Urmaliya (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Order Status Updation - 9610470423 

[ mailto:[email-masked] | @Akshay Berry ] 

Kindly check 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 5, 2020 1:11 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jagmohan Urmaliya (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order Status Updation - 9610470423 

External email sender, please take precaution. 

Hi Team, 

Please update on the below. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Jagmohan Urmaliya, TCS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 11:16:40 PM 
Subject: RE: Order Status Updation - 9610470423 

[ mailto:[email-masked] | @Jagmohan Urmaliya (TCS) ] 

A gentle reminder on the below please. 

REQ0176600 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, December 3, 2020 2:04 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order Status Updation - 9610470423 

External email sender, please take precaution. 

Hi Jessie, 

Please advise if any update on the below case. Order status is still not updated, customer is chasing for their refund. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 24, 2020 1:37:33 AM 
Subject: RE: Order Status Updation - 9610470423 

Hi Apoorv, 

Raised to tech REQ0176600 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, November 23, 2020 4:03 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order Status Updation - 9610470423 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9610470423 

AWB: LM286745816 

As per the tracking order has already been returned to us on Oct 11, 2020 however, the order status is still reflecting as Store in transit. We request you to please assist in marking this order as NDR so that customer can receive their refund. 

Thank you for your help! 

Regards, 

Apoorv 

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