Subject: Re: Refund has been imitated but the customer did not receive
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>, Fauzan Musalman <[email-masked]>, Reddy Prasad <[email-masked]>, Harish Thakor <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Hafizullah Lsm <[email-masked]>, anju john <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Dec 2020 20:54:48 -0700 (MST)

Hi Jessie, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Mustafa Chakki" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "jessie caparas" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "anju john" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]> 
Sent: Monday, 7 December, 2020 19:20:46 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Team, 

Kindly advise how to go about the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "anju john" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, November 20, 2020 3:37:41 PM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Team, 

Kindly assist to resolve the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]>, "Mustafa Chakki" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "anju john" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 12 November, 2020 16:23:20 
Subject: RE: Refund has been imitated but the customer did not receive 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Harish Thakor ] 

Hope we get a reply on the below. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Thursday, November 12, 2020 11:27 AM 
To: Jessie Caparas <[email-masked]>; Mustafa Chakki <[email-masked]>; Reddy Prasad <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund has been imitated but the customer did not receive 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to close the below case. customer is too frustrated from your service. and threatening to raise a complaint to the consumer right. 

Regards, 

Fauzan 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 10:46:39 AM 
Subject: RE: Refund has been imitated but the customer did not receive 

[ mailto:[email-masked] | @Mustafa Chakki ] [ mailto:[email-masked] | 
@Reddy Prasad ] 

Please reply! 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 30, 2020 7:45 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mustafa Chakki < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund has been imitated but the customer did not receive 

External email sender, please take precaution. 

Hi Team, 

Please assist in closure of the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 30 October, 2020 08:42:43 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Team, 

Please assist us in the below case to close is customer is chasing us on daily basis. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 27, 2020 1:53:56 AM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Mustafa, 

Kindly assist us on the below case customer is chasing us for refund. 

Regards. 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 24, 2020 1:58:45 AM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Team, 

Kindly arrange cash refund in the following store: Centrepoint, Behind Al Awqaf complex Mubarak Al kabeer, street 64, kuwait city 

Please update on priority once it is arranged. 

Thank you for your help! 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 21, 2020 12:21:04 AM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Mustafa. 

Kindly assist us to close the below case. Customer is chasing us for refund. 

Regards, 

Fauzan 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mustafa chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "harish thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 15, 2020 8:36:06 PM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Mustafa, 

Can you please update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 3 October, 2020 13:21:31 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Rashid, 

Kindly arrange cash refund in the following store: Centrepoint, Behind Al Awqaf complex Mubarak Al kabeer, street 64, kuwait city 

Please update on priority once it is arranged. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mustafa Chakki" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 28 September, 2020 17:21:19 
Subject: RE: Refund has been imitated but the customer did not receive 

HI, 

Please refer our attached email already sent to you and update us on it. 

Regards, 

Rashid Kaskar, 

F&A, 

Landmark Group, 

Kuwait 

(O) : +965 22909909 Ext 1407 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 28, 2020 2:16 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Hafizullah Lsm < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund has been imitated but the customer did not receive 

External email sender, please take precaution. 

Hi Rashid, 

Still, waiting for your update on the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 19, 2020 4:58:37 PM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Rashid, 

still, waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "anju john" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 13, 2020 2:02:00 PM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Rashid, 

PFA and advise as the customer is claiming that he did not receive the refund against the order 8377012491, however it seems that it was initiated on 22nd of June. 

Please check and advise. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 8, 2020 6:06:21 PM 
Subject: Refund has been imitated but the customer did not receive 

Hi Team 

Problem Statement: Refund has been imitated but the customer did not receive 

Order Date: Apr 10, 2020 

Order ID: 8377012491 

Order Status: NOT_DELIVERED 

Display Order Status: Returned 

Payment Transactions: SUCCESSFUL 

Total Price: KWD61.64 

Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is NDR on 04/06/2020 but the refund has not been initiated successfully on 30/06/2020 but the customer is complaining that he did not receive the refund and he sent for us bank details PDF file is attached so we request that you please check the order and do the needful. 

Regards 

Hafizullah 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C3d6266a3c22e4bfc806008d886dc599e%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637407628251147964%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q0sAGGd5OKyIK5N90sTKG7GFLxSkUAXoZUpWm3vF0ec%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com