Subject: Re: Amount has deducted _ Ticket 1553275
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Haedar Mohammad <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 10 Dec 2020 19:33:18 -0700 (MST)

Hi Team, 

Kindly update us if the refund has been done. 

Regards, 
Fauzan 

From: "Malik Ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Haedar Mohammad" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, December 7, 2020 10:18:40 AM 
Subject: RE: Amount has deducted _ Ticket 1553275 

Hi Fauzan , 

Noted. 

Malik 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Monday, December 7, 2020 8:21 AM 
To: Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Haedar Mohammad <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Amount has deducted _ Ticket 1553275 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

Please find the bank details of the customer. 

Account holder name: Fawaz Awad Awad Al-Suhaimi 
Bank's name: Al-Ahly 
Branch Name: Air Defense Institute 
Account number: 13700000102010 
IBAN Number: 1610000013700000102010 
Account type: Current 

Regards, 

Fauzan 

From: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Haedar Mohammad" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 1, 2020 3:43:01 PM 
Subject: RE: Amount has deducted _ Ticket 1553275 

Hi Fauzan , 

Please get bank details from customer. 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 1, 2020 8:26 AM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Haedar Mohammad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount has deducted _ Ticket 1553275 

External email sender, please take precaution. 

Hi Malik. 

Kindly assist us for the next step of the below case. 

Regards, 

Fauzan 

From: "Mohammed Athar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Haedar Mohammad" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 9:23:03 PM 
Subject: RE: Amount has deducted _ Ticket 1553275 

Hi Malik, 

Please ignore the below email we have received the amount in our account. Refer to the below screenshot for your reference. 

Thanks & Regards, 

Athar Mohammed, 

From: Mohammed Athar 
Sent: Tuesday, November 10, 2020 6:44 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Haedar Mohammad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Amount has deducted _ Ticket 1553275 

Hi Malik, 

Please refer to the attached file. Transaction STATUS is decline. 

Thanks & Regards, 

Athar Mohammed, 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 1:47 PM 
To: Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Haedar Mohammad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Amount has deducted _ Ticket 1553275 
Importance: High 

Hi Athar, 

Transaction showing failed. However, please check with attached and below if amount is captured. 

Order 6497586278 

Fort ID 159145631300024238 

Date : 06-06-2020 

Amount SAR 403 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 2:31 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Haedar Mohammad < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Amount has deducted _ Ticket 1553275 
Importance: High 

External email sender, please take precaution. 

Hi Malik, 

With reference to Customer email [ mailto:[email-masked] | [email-masked] ] 

Customer tried to place an order but the amount has deducted and order not placed, Kindly check and assist us. 

Amount: SAR403 

Transaction Date: 06/06/2020 

Transaction ID: 0000015815292761 

Regards, 

Fauzan 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com