Subject: Re: PostaPlus payment refund #8375069414
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mustafa chakki <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, midhun madhu <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, Reddy Prasad <[email-masked]>, harish thakor <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 10 Dec 2020 19:04:05 -0700 (MST)

Hi Team, 

Any update on the below case. Kindly assist to close the below case and arrange cash refund for customer asap. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Mustafa chakki" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "midhun madhu" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "harish thakor" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Tuesday, December 8, 2020 8:31:54 AM 
Subject: Re: PostaPlus payment refund #8375069414 

Hi Mustafa, 

Thank you for your reply. 

Customer want the refund in Cash and want to collect it from Centrepoint- Sulaiyel Al-Jahra, Kuwait. 

Kindly check and update us. 

Regards, 
Fauzan 

From: "Mustafa chakki" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "midhun madhu" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "harish thakor" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Sent: Monday, December 7, 2020 1:57:05 PM 
Subject: RE: PostaPlus payment refund #8375069414 

Can you please advise as to how the customer wants the refund. 

Cash refund or bank transfer. 

Please confirm and if bank transfer. 

Please provide the bank transfer details. 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, October 21, 2020 4:37 PM 
To: Mustafa Chakki <[email-masked]> 
Cc: Midhun Madhu <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: PostaPlus payment refund #8375069414 

External email sender, please take precaution. 

Hi Mustafa, 

Kindly assist us on the below case, customer is chasing us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "farah humaidan" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 20 October, 2020 23:47:23 
Subject: Re: PostaPlus payment refund #8375069414 

Hi Team, 

Kindly assist us on the below case, customer is chasing us. 

Regards, 

Fauzan 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "farah humaidan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, October 19, 2020 11:51:32 PM 
Subject: PostaPlus payment refund #8375069414 

Hi Team, 

With reference to order # [ callto:8375069414 | 8375069414 ] 

Tracking ID: 100041032106 

Order Date: Mar 30 , 2020 

Amount: 59.75 KWD 

Reference NO: 010133008210 

Payment ID: 103202010106443844 

Date: 2020/04/10 

The order mode is COD and customer has paid the amount to PostaPlus. However the order has been returned to our warehouse and now customer is chasing us for refund. Kindly help us to refund for customer. 

Thank you for your help. 

Regards. 

Fauzan 

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