Subject: RE: POD Request - 6249071538
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 10:51:24 -0800 (PST)

Dear Team,

Thank you for reaching out to Shipa!

Kindly note that as per the system the order was delivered to the same customer.

@Numan Please advise here

Feel free to reach us again for any further inquiries

Best Regards

Your Shipa champs

Nour Al-Arjan

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 10/12/2020 9:12 AM GMT+04:00

To: [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: POD Request - 6249071538

Hi Team,

AWB: SD000636084

Please share POD with ID and Signature proof for the above mentioned AWB. Customer has denied receiving this order.

Thank you for your help!

Regards,

Apoorv

From: "Srishty Lsm" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>

Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>

Sent: Tuesday, December 8, 2020 12:21:37 PM

Subject: Order delivered but not to the customer

Hi Team,

Ticket No: 1807848

Order No: 6249071538

Order Date: 29 Nov, 2020

Tracking id: SD000636084

The customer is claiming that the order is not received by him and the status as well as the courier company is saying that it has been delivered. Our courier team has not provided proof of delivery even after two attempts.

Kindly advice for the same.

Regards,

Srishty