Subject: warehouse respond but nothing changed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, AHMED OMER <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 10 Dec 2020 10:56:15 -0700 (MST)

Hi Team, 

With reference to order # 6237198750 
Order Date: 30 Oct 2020 
Item ID: 162634478 - - Textured Sweater with Long Sleeves 

Kindly assist us to cancel the item as it has not shipped since order placed. 

Regards, 
Fauazn 

From: "AHMED OMER" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, December 2, 2020 10:52:32 PM 
Subject: warehouse respond but nothing changed 

with reference to ticket number :1737446 

order id : 6237198750 
order date : 30 Oct 2020 

Issue Description: the customer requested to cancel the remaining items from her partially cancelled and not shipped order, a child ticket was created and the warehouse respond was (Order canceled from Conloc due to tech issue ) but till now the issue didn't resolved on hypris, neither the refund was initiated kindly check the matter and update asap.