Subject: Re: Damage Item (WWD) / 6226424410
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, bsj nf <[email-masked]>, ecomrdc babyshop5 <[email-masked]>, sachin maheshwari <[email-masked]>, Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Sulaiman Rehman <[email-masked]>, BS Cod Jeddah <[email-masked]>, Moosa Yusuf <[email-masked]>, navaz nt <[email-masked]>
Date: Thu, 10 Dec 2020 09:24:41 -0700 (MST)

Hi Team, 

Kindly assist in getting an update on the below case. Case pending since Oct, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "bsj nf" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "ecomrdc babyshop5" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "ArishLaila" <[email-masked]>, "Sulaiman Rehman" <[email-masked]>, "BS Cod Jeddah" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "navaz nt" <[email-masked]> 
Sent: Tuesday, December 8, 2020 4:21:34 PM 
Subject: Re: Damage Item (WWD) / 6226424410 

Hi Harun, 

Kindly advise if any update on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "bsj nf" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "ecomrdc babyshop5" <[email-masked]> 
Cc: "sachin maheshwari" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "ArishLaila" <[email-masked]>, "Sulaiman Rehman" <[email-masked]>, "BS Cod Jeddah" <[email-masked]>, "Moosa Yusuf" <[email-masked]>, "navaz nt" <[email-masked]> 
Sent: Sunday, December 6, 2020 9:01:43 AM 
Subject: RE: Damage Item (WWD) / 6226424410 

Hi 

Team 

Please yesterday we call to Riyadh customer now stay in Jeddah our team today damage item return, but customer respond no need to return he wants to exchange the new item return replace. Kindly advise. 

[ mailto:[email-masked] | @EcomRDC babyshop5 ] -Akram 

As you discussed and Kindly follow up 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: Fauzan Ahmad . Musalman 
Sent: Sunday, December 06, 2020 5:00 AM 
To: EcomRDC babyshop5 <[email-masked]> 
Cc: Bsj Nf <[email-masked]>; Sachin Maheshwari <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; ArishLaila <[email-masked]>; Sulaiman Rehman <[email-masked]>; BS Cod Jeddah <[email-masked]>; Moosa Yusuf <[email-masked]>; Navaz Nt <[email-masked]> 
Subject: Re: Damage Item (WWD) / 6226424410 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Customer has provided us the address so please do the needful. 

Address: Jeddah Sari with Madinah Road (Al Bawadi )behind Falastin Embassy 

Mobile number: 0581500118 

Regards, 

Fauzan 

From: "ecomrdc babyshop5" < [ mailto:[email-masked] | [email-masked] ] > 
To: "bsj nf" < [ mailto:[email-masked] | [email-masked] ] >, "Sachin Maheshwari" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "sulaiman rehman" < [ mailto:[email-masked] | [email-masked] ] >, "BS Cod Jeddah" < [ mailto:[email-masked] | [email-masked] ] >, "Moosa Yusuf" < [ mailto:[email-masked] | [email-masked] ] >, "navaz nt" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 8, 2020 1:55:14 PM 
Subject: RE: Damage Item (WWD) / 6226424410 

Dear CS Team, 

Please kindly confirm customer proper staying location, when our delivery team call the customer on yesterday, he is again saying now in Jeddah item also in Jeddah. 

Bsj Nf [ mailto:[email-masked] | 
[email-masked] ] Mr Harun, 

CS team once confirm customer proper location please do the need full. 

Thanks & regards, 

Akram Shaik 

From: Bsj Nf 
Sent: Thursday, November 05, 2020 1:42 PM 
To: EcomRDC babyshop5; Sachin Maheshwari; Fauzan Ahmad . Musalman 
Cc: seeta.seeta; Rehan Khan; Shakeeb Arsalan; Apoorv Joshi; Escalations Dxbteam; ArishLaila; Sulaiman Rehman; BS Cod Jeddah; Moosa Yusuf; Navaz Nt 
Subject: RE: Damage Item (WWD) / 

Hi 

[ mailto:[email-masked] | @EcomRDC babyshop5 ] -Akram 

Please check the below order status Yesterday Jed-team call to customer but customer respond now he is stay in Riyadh and item also Riyadh. Kindly contract to customer and do the needful. 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: Bsj Nf 
Sent: Tuesday, November 03, 2020 1:36 PM 
To: EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sulaiman Rehman < [ mailto:[email-masked] | [email-masked] ] >; BS Cod Jeddah < [ mailto:[email-masked] | [email-masked] ] >; Moosa Yusuf < [ mailto:[email-masked] | [email-masked] ] >; Navaz Nt < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damage Item (WWD) / 

Hi 

[ mailto:[email-masked] | @EcomRDC babyshop5 ] -Mr.Akram 

We will arrange for the below order return from the customer on tomorrow 04 th -Nov-20.Once customer return same will confirm. 

Best Regards, 

HARUN 

Babyshop GDMS Operation 

Jeddah-2113 

Mob-0544358297 

From: EcomRDC babyshop5 
Sent: Tuesday, November 03, 2020 11:55 AM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Bsj Nf < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Sulaiman Rehman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Damage Item (WWD) / 

Dear Sir, 

When our delivery team contact the customer for item collection, he is saying item purchase in Riyadh moved to Jeddah. 

Bsj Nf [ mailto:[email-masked] | 
[email-masked] ] Harun, 

As discussed, Please arrange delivery team for item collection, once you receive please send to Riyadh warehouse. 

Customer No-0581500118 

Thanks & regards, 

Akram Shaik 

From: Sachin Maheshwari 
Sent: Monday, November 02, 2020 7:04 AM 
To: Fauzan Ahmad . Musalman; EcomRDC babyshop5 
Cc: seeta.seeta; Rehan Khan; Shakeeb Arsalan; Apoorv Joshi; Escalations Dxbteam; ArishLaila 
Subject: RE: Damage Item (WWD) / 6226424410 

Hi [ mailto:[email-masked] | 
@EcomRDC babyshop5 ] Akram, 

Pls arrange for return processing. 

Regards, 

Sachin 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 1, 2020 1:04 PM 
To: [ mailto:[email-masked] | [email-masked] ] ; EcomRDC babyshop5 < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Rehan Khan < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Damage Item (WWD) / 6226424410 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 6226424410 

Order Date: Sep 22, 2020 

Tracking ID: 14822206226424410 

Item ID: 162037467 - - Juniors Maxim Travel System / WWD 

Customer recieved the damaged item and shared the pic of the item. (PFA) 

Kindly check and do the needful as customer is chasing us. 

Regards, 

Fauzan 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 7 October, 2020 19:28:00 
Subject: Damage Item (WWD) / 6226424410 

Hi Team, 

Customer placed his order for "Juniors Maxim Travel System" but he received the damaged item so we've escalated to the warehouse regarding this item with the pictures but did not received any response from their side. 

So we request you pleae do the needful as customer is chasing us again and again. 

Order Date: Sep 22, 2020 

Order ID: 6226424410 

Tracking ID: 14822206226424410 

Ticket number - 1530682 

We are looking forward to your reply. 

Regards 

Rehan 

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