Subject: Re: Order status update
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Dec 2020 15:33:36 +0000

Dear Fauzan,     We would like to inform you that we have updated the status as delivered for the shared tracking id.      As of now,  we are proceeding with the ticket # 182184 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.          You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b13b4a1508b22c48aa1cc62f9203cc7a56227a84b03f9b5ad67e1bfc42d2223e or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Thu, 10 Dec at  8:40 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 Pl change the status & confirm

 

 

   

   
 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, December 10, 2020 8:07 AM 
To: [email-masked] 
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Order status update 

 

 
External email sender, please take precaution.

 

 

 Dear Fauzan, 

 

   

 
 Thank you for contacting FarEye. 

 

   

 
 @Vishwajeet please approve the raised request. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/b13b4a1508b22c48aa1cc62f9203cc7a56227a84b03f9b5ad67e1bfc42d2223e or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Thu, 10 Dec at 9:34 AM
, Fauzan Ahmad . Musalman <[email-masked]> wrote:

 

 

Hi Team,

 

  

 
 
 With reference to order #6241595905

 

 Order Date: Nov 12, 2020

 

 Tracking ID: 46379971374

 

  

 
 
 The has been delivered to customer on
15 Nov 2020 but as per the Fareye the order still in progress, Kindly update status as delivered. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

  

 

 

From:
"Osam" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, December 3, 2020 5:24:36 AM 
Subject: Order status update

 

   

 

 Hi Team, 

 

 
 
 Problem Statement:Order status update. 

 

 
 
 Ticket id:1811440 

 

 
 
 Order Date :Nov 12, 2020 

 
 
 Order ID: 6241595905 

 

 
 
 Issue Description: Customer already received his order and he wants to raise a return request for some item but it is still showing in the Hybris that the order is
 IN_TRANSIT, so kindly check and update the status. 

 

 
 
 Regards, 

 
 
 Osam Qaid 

 

  

 

 

182184:211857

 

 

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