Subject: return item are returned by customer but in hybrid is showing cancelled RMA; Order ID: 7415250743
From: Aman Deep <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Dec 2020 07:24:40 -0700 (MST)

Hi Team, 

Problem Statement: return item are returned by customer but in hybrid is showing cancelled RMA. 

Order Date: Nov 18, 2020 
Order ID: 7415250743 
RMA: 1000193125 
Tracking ID: 45444957585 

Assistance Required: return item are returned by customer but in hybrid is showing cancelled RMA., please assist. 

Issue Description: The customer reported that aramax already picked up the all return items on 21.11.2020, but in hybris its showing the status cancelled. 
​ 
Please check and advise. 

Thank you for your help! 

Regards, 
Aman Deep