Subject: RE: Refund approval # 9601554384
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 10 Dec 2020 12:42:19 +0000

@Shakeeb Arsalan<mailto:[email-masked]>

Go ahead as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, December 10, 2020 11:56 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Samer Salmeh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval # 9601554384

External email sender, please take precaution.
Hi Team,

Please check the case below and advise.

Regards
shakeeb

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 1:16:40 PM
Subject: Refund approval # 9601554384

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1847135
Order Date:  Sep 5, 2020
Order ID: 9601554384
RMA: 1000063741
Total Price: AED135

Issue Description: As per customer the item returned through Aramex since four month, However on hybris there is no return request and when we asked the customer for the AWB or the receipt he said he is not having any.
the customer is angry now and threatening that he will raise the complaint to the MOC.

Customer's history: the customer with us from 31/03/2020 and he placed more than 20 orders.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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