Subject: Re: Courier partner asked extra amount / 6237745358
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, RMeshref <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Alexander Gomes <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 10 Dec 2020 05:36:57 -0700 (MST)

Hi Akshay, 

Kindly advice if there is any update on the below case. 

Thanks you for help. 

Regards 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "RMeshref" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Alexander Gomes" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rehan Khan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 7 December, 2020 18:17:21 
Subject: RE: Courier partner asked extra item / 6237745358 

Looping [ mailto:[email-masked] | @RASHED S. ALMUSHARRAF ] Please look into this. 

The customer has placed his order on Oct 31, 2020 but she claim that courier partner asked for SAR 30 so customer deny to give him SAR 30 then courier partner did not provide him the package. 

Customer said that she had no choice so she gave him the SAR 30, she also said that courier partner did not provide her any receipt, we have escalated to the courier team but we have not received any response from their side. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Oct 31, 2020 

Order ID: 6237745358 

Tracking ID: CRDSAL0089682520 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 15 November, 2020 11:59:55 
Subject: Courier partner asked extra item / 6237745358 

Hi Team, 

The customer has placed his order on Oct 31, 2020 but she claim that courier partner asked for SAR 30 so customer deny to give him SAR 30 then courier partner did not provide him the package. 

Customer said that she had no choice so she gave him the SAR 30, she also said that courier partner did not provide her any receipt, we have escalated to the courier team but we have not received any response from their side. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Oct 31, 2020 

Order ID: 6237745358 

Tracking ID: CRDSAL0089682520 

Ticket number - 1667232 

We are looking forward to your reply. 

Regards 

Rehan 

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