Subject: RE: Late Refund
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: AKASH YADAV <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Dec 2020 12:24:03 +0000

@Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Raised to tech REQ0184944

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 10, 2020 1:01 AM
To: Escalations Dxbteam <[email-masked]>
Cc: AKASH YADAV <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Late Refund
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #9613398313
Order Date: Nov 10, 2020
Tracking ID: LM676624988

As per the FODEL website the order has been returned to the shipper on 21/11/2020, Kindly assist us to mark the order as NDR and refund for customer.

Regards,
Fauzan

________________________________
From: "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 1:12:13 AM
Subject: Late Refund

Hi Team,

Ticket- 1726008

Problem Statement: Late refund

Order Date: Nov 10, 2020
Order ID: 9613398313
Tracking ID: 676624988

Assistance Required: Need urgent Refund

Issue Description: As per the tracking we can see that the item has been returned to our warehouse. Status has not been updated in warehouse and refund has not been processed.
Please check and process the refund.

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