Subject: RE: Return not received
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>
Cc: AKASH YADAV <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 10 Dec 2020 12:21:18 +0000

@Midhun Madhu<mailto:[email-masked]>

Can you please check on the below return?

Return tracking RP1018200001639 shows returned to us but no return is received.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, December 10, 2020 1:58 AM
To: Escalations Dxbteam <[email-masked]>
Cc: AKASH YADAV <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Return not received
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #8207415943
Tracking ID: RP1018200001639
RMA: 1000082704

As per LMG team the order has been delivered to Conloc, And as per hybris the RMA status is reached at Warehouse. we have escalated to WH but they have updated us that the refund will be processed 12 days ago.

Kindly assist us to process the RMA as its pending since long time.

Regards,
Fauzan

________________________________
From: "AKASH YADAV" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 1:54:21 AM
Subject: Return not received

Hi Team,

Ticket-1751190

Problem Statement: Refund not processed

Order Date: Oct 11, 2020
Order ID:  8207415943
Return Tracking ID: RP1018200001639
RMA - 1000082704

Issue Description: Customer has returned this order. In Hybris return status is Reached_warehouse however as per warehouse they have not received it. As per courier they have delivered the order to warehouse. Please help me closing this ticket.

Thank you for your help

Regards,
Akash

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