Subject: RE: Return confirmation// 6213108138
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 10 Dec 2020 12:12:36 +0000

Go ahead for goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 10, 2020 2:46 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Return confirmation// 6213108138

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Customer confirmed returning the items and mentioned that he was not given a return tracking or the return receipt. We tried checking with WH under child ticket 1495334 but no action on it. Case is pending since Sep, 2020.

Thank you for looking into this.

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 4:02:10 PM
Subject: Return confirmation// 6213108138

Dear Team,

Problem Statement: Return confirmation.

Order Date: Aug 1, 2020

Order ID: 6213108138
Tracking ID: 46287220383

Assistance Required: To confirm items received.

Issue Description: As per the customer, he has handed over the items to the courier team, but when check the return tracking ID at Aramex website is invalid, as well as the reference collection was cancelled.
Child ticket with No: 1495334 has been created but no action has been done, kindly note that customer reached us three time confirming that items have been collected and now he is asking for refund.
The customer has orders history with four orders and the value of the returned item is SAR 129.94, kindly advise and help us to close the issue.

Thank you for your help.

Regards,
Algaily.

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