Subject: RE: Refund Not Processed// 6215393608
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 10 Dec 2020 12:08:12 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead with goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 10, 2020 10:43 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Algaili Ahmed <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Not Processed// 6215393608

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6215393608
AWB: 46072095845

As per the tracking customer has returned the following item: 162125430 and it is showing delivered to our warehouse on Nov 23, 2020. We raised the following child ticket regarding the same: 1714101 and no action has been taken on it. As per BI publisher they have not received any item.

Please assist in processing the following RMA: 24071148. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 28, 2020 5:43:55 PM
Subject: Refund Not Processed// 6215393608

Hi Team,

Problem Statement: Refund Not Processed

Order Date : Aug 12, 2020
Order ID: 6215393608
Return Tracking ID: 46072095845
Assistance Required: To process the refund.

Issue Description: The customer raised a return request for one item which has been delivered to warehouse on 15 Nov 2020 as per Aramex website but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 24071148 so that the refund will be processed asap.

Regards,
Algaily.

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