Subject: RE: POD Request - 6249071538
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Muhammad Saad <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Srishty Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 10 Dec 2020 11:55:56 +0000

@Muhammad Saad<mailto:[email-masked]>

Please share the POD of this order.

We have emailed level 1 and level 2 as per the matrix however no one has reverted.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, December 10, 2020 9:09 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Srishty Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: POD Request - 6249071538

External email sender, please take precaution.
Hi Team,

AWB: SD000636084

Please share POD with ID and Signature proof for the above mentioned AWB. Customer has denied receiving this order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Srishty Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 12:21:37 PM
Subject: Order delivered but not to the customer

Hi Team,

Ticket No: 1807848
Order No: 6249071538
Order Date: 29 Nov, 2020
Tracking id: SD000636084

The customer is claiming that the order is not received by him and the status as well as the courier company is saying that it has been delivered. Our courier team has not provided proof of delivery even after two attempts.

Kindly advice for the same.

Regards,
Srishty

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