Subject: RE: Shukran points: order id - 9606916853
From: Jessie Caparas <[email-masked]>
To: "Rakesh Pradhan (TCS)" <[email-masked]>, "Rohit Kumar (TCS)" <[email-masked]>, seeta.seeta <[email-masked]>
Cc: TCS ShukranTeam <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Merrin Thomas <[email-masked]>
Date: Thu, 10 Dec 2020 11:53:11 +0000

@Rakesh Pradhan (TCS)<mailto:[email-masked]>

INC0927279

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Rakesh Pradhan (TCS) <[email-masked]>
Sent: Thursday, December 10, 2020 3:39 PM
To: Rohit Kumar (TCS) <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: TCS ShukranTeam <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Merrin Thomas <[email-masked]>
Subject: RE: Shukran points: order id - 9606916853

Hi Team,

For any kind of request/Incident support please raise an Incident with the details. This will help to track the same and respond on time.

Looped Merrin to help on creation of Incident/SR.

Regards,
Rakesh Pradhan
IT Support- Shukran CRM || TCS
India Cell - +91-9439777544

From: Rohit Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 4:25 PM
To: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: TCS ShukranTeam <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Shukran points: order id - 9606916853

Hi All,

Can you please let us know the Member Card Number and order date for the order ?
Order Id as mentioned in the subject line (i.e. 9606916853) is not exactly the format as we receive in Siebel Shukran
Hence we require the above requested details.

Regards
Rohit Kumar
TCS Shukran Team

From: Seeta Seeta
Sent: Thursday, December 10, 2020 4:17 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: TCS ShukranTeam <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Shukran points: order id - 9606916853

External email sender, please take precaution.
Hi Jessie,

The agent has already raised to the TCS Shukran team on Freshdesk however there is no resonse from them.

Kindly assist us in closing this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "tcs shukranteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 November, 2020 19:18:30
Subject: RE: Shukran points: order id - 9606916853

@Seeta Seeta<mailto:[email-masked]>

As per the JIRA ticket, you should have looped TCS Shukran team.

@TCS ShukranTeam<mailto:[email-masked]> need help on this concern please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 8:39 AM
To: TCS ShukranTeam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Shukran points: order id - 9606916853

External email sender, please take precaution.
+Dxb team

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "tcs shukranteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 November, 2020 10:08:15
Subject: Re: Shukran points: order id - 9606916853

Hi Team,

Please assist us on the below concern.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 29 November, 2020 10:04:43
Subject: Shukran points: order id - 9606916853

Hi Team,

We request you to please check and let us know if the shukran points for the order id - 9606916853 has been credited to the customer account or not.

Case id - 1577436
Jira link: https://landmark.atlassian.net/browse/REL-125897<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-125897&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C28da203d7ec442d25eda08d89d002be7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637431971346287775%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WtU0tt1vPc46ySvXREtbGJl5c%2BM8bV8bLgS4fqqX4HU%3D&reserved=0>

Thank you for your help!

Regards,
Manish

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