Subject: RE: Refund not processed - 6212116507
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 10 Dec 2020 11:46:54 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead and raise a JIRA to refund manually.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, December 9, 2020 5:31 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund not processed - 6212116507

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. As per BI Publisher we have not received anything but as per collection reference the items are successfully collected from customer under 46378182605 and are delivered to our WH on Nov 11, 2020. As per child ticket as well WH has confirmed not receiving anything. Customer has confirmed returning the following items:
162415896 - - Anotah Lace Detail High Neck Blouse with Long Sleeves and Zip Closure - Centrepoint
162178313 - - Full Length Solid Pants with Stripe and Pocket Detail - Splash
162300704 - - Typographic Print T-shirt with Crew Neck and Short Sleeves - Splash
162501165 - - Sustainable Printed T-shirt with Crew Neck and Short Sleeves - Splash

Refund amount: SAR 392

Please look into this and advise. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 3, 2020 11:57:12 AM
Subject: Refund not processed

Hi Team,

Problem Statement: Refund not processed

Order ID: 6212116507
AWB :46378034043;K088BA2
RMA: 24271022

Assistance Required: Need Urgent Refund

Issue Description: As per pick up reference  the return is collected and delivered to the WH. as attached in the screenshot.

Kindly process the refund .

Regards,
Shafeeque

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