Subject: Re: Late Refund
From: Mohamed Kamal <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 10 Dec 2020 04:05:58 -0700 (MST)

refunded 

From: "Mohamed Kamal" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "seeta seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 25 November, 2020 20:47:23 
Subject: Late Refund 

Hi Team, 

Problem Statement: Late refund 

Order Date: Oct 30, 2020 
Ticket ID: 1736379 
Order ID: 6237370479 
RMA: 1000126528 
Tracking ID: 46376543382 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on 10 Nov 2020. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Kamal