Subject: Re: Return confirmation// 6213108138
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 10 Dec 2020 03:46:22 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Customer confirmed returning the items and mentioned that he was not given a return tracking or the return receipt. We tried checking with WH under child ticket 1495334 but no action on it. Case is pending since Sep, 2020. 

Thank you for looking into this. 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, December 10, 2020 4:02:10 PM 
Subject: Return confirmation// 6213108138 

Dear Team, 

Problem Statement: Return confirmation. 

Order Date: Aug 1, 2020 

Order ID: 6213108138 
Tracking ID: 46287220383 

Assistance Required: To confirm items received. 

Issue Description: As per the customer, he has handed over the items to the courier team, but when check the return tracking ID at Aramex website is invalid, as well as the reference collection was cancelled. 
Child ticket with No: 1495334 has been created but no action has been done, kindly note that customer reached us three time confirming that items have been collected and now he is asking for refund. 
The customer has orders history with four orders and the value of the returned item is SAR 129.94, kindly advise and help us to close the issue. 

Thank you for your help. 

Regards, 
Algaily.