Subject: Re: Refund Approval // 9603190833 // 1486914
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 10 Dec 2020 03:02:29 -0700 (MST)

Hi Team, 

Kindly update us and help us to close the case. 

Thanks, 
Nitesh 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 6 December, 2020 12:44:38 
Subject: Refund Approval // 9603190833 // 1486914 

Hi Team, 

Problem Statement: Refund Approval for return item. 
Ticket ID:1486914 
Order Date: Sep 15, 2020 
Order ID: 9603190833 
Return AWB: 46038074924 
Total Order Value: AED 347 

RMA: 1000005893 

Issue Description: Customer raised a return request for 1 items and handed over them to the courier team. Tracking shows items have been returned, however as per the Warehouse team, they didn't received the item at Warehouse, and asked to get the refund approval. 

The item: 161461266 - - The First Years Breast Pump with Free Starter Set 

Case History: Customer has contacted us for the first time regarding this complaint. 

Assistance Required: Request you to provide a refund approval of AED 347 so that we can close this case. 

Thank you for your help! 

Regards, 
Nitesh