Subject: Fwd: Extension of Credit Voucher - Ticket ID 1550921
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Thu, 10 Dec 2020 03:00:07 -0700 (MST)

Hi Team, 

Any Update? 

Regards, 
Nikhil. 

From: "Mohd Imran" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Abhilash Kuttalam" <[email-masked]> 
Cc: "Akshay Berry" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Sunday, 15 November, 2020 15:12:02 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 

[ mailto:[email-masked] | @Abhilash Kuttalam ] Please assist. 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, November 15, 2020 3:24 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Akshay Berry <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Extension of Credit Voucher - Ticket ID 1550921 

External email sender, please take precaution. 

Hi Jessie, 

Please advise if we can get the Store Credit voucher on the below case extended via Voucher team, or please share with us the email address to which we need to contact to get the same extended. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Moinuddeen Harries" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ramkumar Rajangam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 5:46:35 PM 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 

Approved to extend by 1 month. Please ask the customer to redeem the same at the earliest. 

Regards 

	

Moinuddeen Harries 

Business Analyst 

Mob: +966 569928637 

Tel: +966 11 279 3000 | Ext : 3509 

Riyadh Gallery Mall, Gate #A1, 2 nd floor 

PO Box 91861 | Riyadh 11643 | Saudi Arabia 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 9:37 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramkumar Rajangam < [ mailto:[email-masked] | [email-masked] ] >; Moinuddeen Harries < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Extension of Credit Voucher - Ticket ID 1550921 

External email sender, please take precaution. 

Hi Jessie, 

Customer's name: Noha Bassam 
Customer's mobile: 0558874374 

Scanned copy of Credit Note/receipt attached. 

Please advise. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ramkumar Rajangam" < [ mailto:[email-masked] | [email-masked] ] >, "Moinuddeen Harries" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 11:18:54 AM 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 

[ mailto:[email-masked] | @Apoorv Joshi ] 

Please request these details on email. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 10, 2020 6:24 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramkumar Rajangam < [ mailto:[email-masked] | [email-masked] ] >; Moinuddeen Harries < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 

Dear Jessie, 

Could you please help us with a scanned copy of the credit note, Customer Full name and Mobile number? 

Regards, 

Abhi 

From: Abhilash Kuttalam 
Sent: Tuesday, November 10, 2020 9:41 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Moinuddeen Harries < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramkumar Rajangam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 

Hi Jessie, 

Unfortunately, extension of credit notes are not possible. 

[ mailto:[email-masked] | @Moinuddeen Harries ] please advice if an exception can be made. 

Regards, 

Abhi 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, November 7, 2020 6:58 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 
Importance: High 

[ mailto:[email-masked] | @Abhilash Kuttalam ] 

A gentle reminder on the below. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 6, 2020 7:53 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Extension of Credit Voucher - Ticket ID 1550921 

External email sender, please take precaution. 

Hi Team, 

Please advise if any update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 4:23:55 PM 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 

[ mailto:[email-masked] | @Abhilash Kuttalam ] Reminder. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 31, 2020 2:38 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Abhilash Kuttalam < [ mailto:[email-masked] | [email-masked] ] >; Alghamdi Mohammed < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Extension of Credit Voucher - Ticket ID 1550921 

External email sender, please take precaution. 

Hi Team, 

Please update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "abhilash kuttalam" < [ mailto:[email-masked] | [email-masked] ] >, "Alghamdi Mohammed" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 10, 2020 5:17:30 PM 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 

Looping [ mailto:[email-masked] | 
@Abhilash Kuttalam ] / [ mailto:[email-masked] | 
@Alghamdi Mohammed ] Could you please assist here as this is related to a store purchase. 

The customer is requesting for the extension. 

The credit voucher code: 6009916007030MN317 

Amount: 55 SAR 

Concept: Max 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 10, 2020 3:35 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Extension of Credit Voucher - Ticket ID 1550921 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you please check on this? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 6:03 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Extension of Credit Voucher - Ticket ID 1550921 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us in below case. 

Regards, 

Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 9 October, 2020 03:48:33 
Subject: Extension of Credit Voucher - Ticket ID 1550921 

Dear Team, 

The customer has come back to us regarding the extension of the Credit Voucher, as the store team has asked the customer to contact the customer service. The credit voucher was issued against the store purchase and the voucher has expired on 03/09/2020. 

The customer is requesting for the extension. 

The credit voucher code: 6009916007030MN317 

Amount: 55 SAR 

Concept: Max 

The customer is with us since Nov 2018 and has done 30 transactions with us. 

Kindly assist. 

Regards, 

Nikhil. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C2e9c745563fb432ef8ab08d888f45e3f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409930434597050%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Coo1yIV54WI04n037TZPhWOrVtjNVlSQ%2FPr5JorlgUA%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohd.Imran%40landmarkgroup.com%7C2e9c745563fb432ef8ab08d888f45e3f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637409930434617035%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ONSj4VgqMfDOm%2BOts7qyrwQrM%2BlNJ07gRvuhodiPsRs%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com