Subject: RE: LATE SHIPPING(9602765984)
From: Mohammad Shababe Quamar <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Thu, 10 Dec 2020 09:45:18 +0000

Hi @Seeta Seeta<mailto:[email-masked]>

We already issued the voucher to customer.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]>
Sent: Sunday, November 29, 2020 2:21 AM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: LATE SHIPPING(9602765984)

External email sender, please take precaution.
Hi Mohammad,

Still the order showing in processing in the hybris and we are unable to cancel the order. Screenshot attached for your reference.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 November, 2020 14:28:19
Subject: RE: LATE SHIPPING(9602765984)

HI @Seeta Seeta<mailto:[email-masked]>

Please close this ticket, issue has been resolved.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 21, 2020 6:01 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: LATE SHIPPING(9602765984)

External email sender, please take precaution.
Hi Team,

Any update on the below case.

Customer wants the refund for his order on urgent basis. Already added in Order cancellation sheet. As per tech team in order cancellation sheet it can not be cancelled because the order is shipped/consignment is ready. However, in hybris there is no consignment details.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Deepak Damodaran" <[email-masked]<mailto:[email-masked]>>
To: "Ritesh Sharma" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Con Loc" <[email-masked]<mailto:[email-masked]>>, "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 October, 2020 13:29:51
Subject: RE: LATE SHIPPING(9602765984)

Dear Ritesh,

Regarding this order we have not received any products from the concepts .

Thanks & Regards,
Deepak D

From: Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 11:47 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: LATE SHIPPING(9602765984)

Hi @Deepak<mailto:[email-masked]>,
Could you team locate the products?

--
Thanks and Regards,
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2F&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C0db9ddcc9f0349c7eb9208d893ebed2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421988803453712%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=e18Bd2MmOWixL7cSqciz%2Bk3%2FC0Q4W1B5MDwRJW7IBg0%3D&reserved=0>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 22, 2020 11:37 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Ritesh Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: LATE SHIPPING(9602765984)

Hi Ritesh,

Tried to cancel this order. However, as per OMS got below response.

“Solution: The invoice has already been shipped from RDC and cannot be cancelled”

We are not able to find any consignment. Need your approval for the issuance of voucher of AED 350, so that we can close this case by today itself.

Looping @Mohammad Shababe Quamar<mailto:[email-masked]>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 5:18 PM
To: Con Loc <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: LATE SHIPPING(9602765984)

Hi @Con Loc<mailto:[email-masked]> @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please check and get this order dispatched on priority. And in case of any issue please proceed with cancellation.

Order is of 12th Sept which may led to a potential escalation.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 5:14 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Re: LATE SHIPPING(9602765984)

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 20, 2020 6:32:17 PM
Subject: Re: LATE SHIPPING(9602765984)

Hi Team,

Problem Statement:  Late Shipping
Order Date : Sep 12, 2020
Order ID: 9602765984
Tracking ID: No consignment
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Sep 12, 2020 and till now customer has not received the order. As per the hybris the order No consignment ready for it.

Child ticket raised on Sep 17, 2020. Warehouse closed the child ticket without any response. Please check and do the needful.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 13 October, 2020 20:20:47
Subject: Re: LATE SHIPPING(9602765984)

Hi Team,

Problem Statement:  Late Shipping
Order Date : Sep 12, 2020
Order ID: 9602765984<callto:9602765984>
Tracking ID: No consignment
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Sep 12, 2020 and till now customer has not received the order. As per the hybris the order No consignment ready for it.

Child ticket raised on Sep 17, 2020. Warehouse closed the child ticket without any response. Please check and do the needful.

Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 10:34:25
Subject: LATE SHIPPING(9602765984)

Hi Team,

Problem Statement:  Late Shipping
Order Date : Sep 12, 2020
Order ID: 9602765984
Tracking ID: No consignment
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Sep 12, 2020 and till now customer has not received the order. As per the hybris the order No consignment ready for it.

Child ticket raised on Sep 17, 2020. Warehouse closed the child ticket without any response. Please check and do the needful.

Regards,
Abhishek Borgaonkar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C0db9ddcc9f0349c7eb9208d893ebed2a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637421988803463705%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=aLz1zaartwjpmAK4c73R15uOINlTTYXaWpBf5BuTCEA%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com