Subject: Overcharged By Courier // 4518002384 // 1785265
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 10 Dec 2020 01:12:22 -0700 (MST)

Hi Team, 

Problem Statement: Pricing issue 

Order Date : Nov 27, 2020 

Order ID: 4518002384 
Tracking ID: FC1127200008197 
Assistance Required: Need Urgent Delivery 

Issue Description: One of the item was cancelled under the order, however the customer is complaining that they paid the amount for the cancelled item as well. 

Total Price: QAR366.50 

Cancelled item: Printed Mini T-shirt Dress with Long Sleeves and Hood 
Price Overcharged: QAR 29 

We have emailed to the courier team multiple times, however no response received from them, 

Kindly look into this and update us. 

Regards, 
Nitesh