Subject: Re: Refund approval # 9601554384
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 10 Dec 2020 00:58:44 -0700 (MST)

Concept is Shoemart 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, December 10, 2020 1:25:49 PM 
Subject: Re: Refund approval # 9601554384 

Hi Team, 

Please check the case below and advise. 

Regards 
shakeeb 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, December 10, 2020 1:16:40 PM 
Subject: Refund approval # 9601554384 

Hi Team 
Problem Statement: Refund approval. 
Ticket ID: 1847135 
Order Date: Sep 5, 2020 
Order ID: 9601554384 
RMA: 1000063741 
Total Price: AED135 
Issue Description: As per customer the item returned through Aramex since four month, However on hybris there is no return request and when we asked the customer for the AWB or the receipt he said he is not having any. 
the customer is angry now and threatening that he will raise the complaint to the MOC. 

Customer's history: the customer with us from 31/03/2020 and he placed more than 20 orders. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer