Subject: RE: Need a call back 6248894746
From: Faraz Lohani <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>, Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, kishan singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 10 Dec 2020 07:23:54 +0000

Hi @Jessie Caparas<mailto:[email-masked]>

I tried to contact the customer, but he did not respond. Will try again.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Thursday, December 10, 2020 9:47 AM
To: Shakeeb Arsalan <[email-masked]>; Akshay Berry <[email-masked]>; Mohd Imran <[email-masked]>; Faraz Lohani <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; kishan singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Need a call back 6248894746
Importance: High

@Faraz Lohani<mailto:[email-masked]>

Can you please arrange a call back and update.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 10, 2020 9:10 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; kishan singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need a call back 6248894746

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "kishan singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 9:04:01 PM
Subject: Need a call back

Customer contact number - 0535285973
Order id- 6248894746
Issue- customer wants a call back from our end kindly arrange a  call back ASAP.
Ticket number- 1848984

Customer concern.
(Hi, I wrote to you several days ago regarding order #6248894746 Between then and now I have talked to a customer service rep on chatbot as well as made a call and spoken to and customer service rep. Both encounters have been unsatisfactory and I have been left disappointed with the outcome. Unfortunately it seems that no-one cares to resolve the matter in an unacceptable manner. Your driver/courier was unable to follow directions yet I'm being disadvantage. The suggestion to reorder is ridiculous given that I have to pay for delivery and the item at a higher price I would like a call back on 0535285973 to discuss this matter with someone who can actually help. Kind regards,)

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