Subject: Missing Shipment
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Thu, 10 Dec 2020 00:01:24 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment Buy 1, get 1. 

Order Date : Nov 27, 2020 
Order ID: 8217942395 
Tracking ID : 821794239530999991 
Total Price : KWD2.70 
Concept : LIFESTYLE 

Issue Description : The Customer placed the order on Nov 27, 2020, Customer placed order for 20 items but custmore complain that he do not receive one item and that item includes 2 quantity 
The missing item is 1162441129 - - Maybelline Hyper Easy Liquid Eyeliner ( 2 quantity ) 

Case history : The customer reached out to us on DEC 10, 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader