Subject: Refund Not Processed// 6215393608
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Algaili Ahmed <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 9 Dec 2020 23:42:37 -0700 (MST)

Hi Team, 

With reference to the order number: 6215393608 
AWB: 46072095845 

As per the tracking customer has returned the following item: 162125430 and it is showing delivered to our warehouse on Nov 23, 2020. We raised the following child ticket regarding the same: 1714101 and no action has been taken on it. As per BI publisher they have not received any item. 

Please assist in processing the following RMA: 24071148. Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, November 28, 2020 5:43:55 PM 
Subject: Refund Not Processed// 6215393608 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 12, 2020 
Order ID: 6215393608 
Return Tracking ID: 46072095845 
Assistance Required: To process the refund. 

Issue Description: The customer raised a return request for one item which has been delivered to warehouse on 15 Nov 2020 as per Aramex website but according to the hybris the status still showing submitted to warehouse, So we request you to check under RMA 24071148 so that the refund will be processed asap. 

Regards, 
Algaily.