Subject: Refund Not Processed
From: Abdulqader Ahmed <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Wed, 9 Dec 2020 23:29:37 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date :Nov 21, 2020 
Order ID:6245169571 
Return Tracking ID:CRDSAL0106938720 
Assistance Required: Need refund for customer. 
Issue Description: order was placed onNov 21, 2020 and was shipped to SAUDIPOST on 11/22/20, However as per SAUDIPOST website the order has been returned to shipper on 30/11/2020 and till now the status on hybris is iNOT_DELIVERED and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Abdulqader