Subject: Re: Missing Shipment
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Dec 2020 23:05:20 -0700 (MST)

Hi team 

regarding below this case any update, please 

regards 
Abdulqader 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Thursday, December 3, 2020 11:57:34 AM 
Subject: Missing Shipment 

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Nov 30, 2020 
Order ID: 6249725167 
Tracking ID : FP1201200006154 
Total Price : SAR13.30 
Concept : MAX 

Issue Description : The Customer placed the order on Nov 30, 2020, Customer placed order for 6 items but as per the customer he has only received 5 items, Under the consignment details we can see that all 6 items has been Picked up complete 

The missing item is 162351282 - - IKSU Ultra Matte Liquid Lipstick 

Case history : The customer reached out to us on DEC 03, 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader