Subject: POD Request - 6249071538
From: Apoorv Joshi <[email-masked]>
To: [email-masked], support <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Srishty Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Dec 2020 22:11:58 -0700 (MST)

Hi Team, 

AWB: SD000636084 

Please share POD with ID and Signature proof for the above mentioned AWB. Customer has denied receiving this order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Srishty Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, December 8, 2020 12:21:37 PM 
Subject: Order delivered but not to the customer 

Hi Team, 

Ticket No: 1807848 
Order No: 6249071538 
Order Date: 29 Nov, 2020 
Tracking id: SD000636084 

The customer is claiming that the order is not received by him and the status as well as the courier company is saying that it has been delivered. Our courier team has not provided proof of delivery even after two attempts. 

Kindly advice for the same. 

Regards, 
Srishty