Subject: RE: refund 9605790385
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Suresh Sivagnanaguru <[email-masked]>, Hiren Sadhwani <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Willksina <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 10 Dec 2020 03:50:18 +0000

Hi @Suresh Sivagnanaguru<mailto:[email-masked]> @Hiren Sadhwani<mailto:[email-masked]>

As per Hybris team, they are not able to process the refund as its not found in payment gateway.

Can you please look into this and assist?

https://landmark.atlassian.net/browse/REL-128899

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, December 9, 2020 1:25 PM
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Willksina <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: refund 9605790385

External email sender, please take precaution.
Hi Team,

Issue statement : refund not initiated
Order Created: Oct 1, 2020
Order 9605790385
RMA 1000044169

The RMA mentioned above was processed however the refund has not been initiated.
We have escalated the issue to Jira team https://landmark.atlassian.net/browse/REL-128899, and they advised us to contact the finance team.

Need your advise.

Regards
shakeeb
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