Subject: Return not received
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: AKASH YADAV <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 9 Dec 2020 14:58:05 -0700 (MST)

Hi Team, 

With reference to order # 8207415943 
Tracking ID: RP1018200001639 
RMA: 1000082704 

As per LMG team the order has been delivered to Conloc, And as per hybris the RMA status is reached at Warehouse. we have escalated to WH but they have updated us that the refund will be processed 12 days ago. 

Kindly assist us to process the RMA as its pending since long time. 

Regards, 
Fauzan 

From: "AKASH YADAV" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 28, 2020 1:54:21 AM 
Subject: Return not received 

Hi Team, 

Ticket-1751190 

Problem Statement: Refund not processed 

Order Date: Oct 11, 2020 
Order ID: 8207415943 
Return Tracking ID: RP1018200001639 
RMA - 1000082704 

Issue Description: Customer has returned this order. In Hybris return status is Reached_warehouse however as per warehouse they have not received it. As per courier they have delivered the order to warehouse. Please help me closing this ticket. 

Thank you for your help 

Regards, 
Akash