Subject: Refund // 9615675349 // 9616343498 // 1780360
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Dec 2020 08:34:12 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Nov 19, 2020 

Order ID: 9615675349 
Return Tracking ID: 46043865582 
Assistance Required: Need refund to customer 
RMA: 1000209592 

Issue Description: Customer raised a return request for 4 item and handed over to the courier team. 

As per the Hybris, customer received refund for only 1 item. Tracking status shows that items returned to Warehouse 
Also, 
Order Date : Nov 21, 2020 

Order ID: 9616343498 
Return Tracking ID: 46043866481 
Assistance Required: Need refund to customer 
RMA: 1000209717 

Customer raised a return request for 2 item and handed over to the courier team. 

As per the Hybris, customer received refund for only 1 item. Tracking status shows that items returned to Warehouse 

Kindly check whether all the items were returned to Warehouse and refund the customer 

Regards, 
Nitesh