Subject: Refund // 9615419297 // 1780488
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 9 Dec 2020 07:23:34 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order Date: Nov 18, 2020 
Order ID: 9615419297 
RMA: 1000190677 
Tracking ID: 46043444624 

Child Ticket: 1827003 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 

As per the tracking we can see that the item has been returned to our warehouse on 23 Nov 2020 02:34 PM. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Nitesh Singh