Subject: RE: MOC CASE FOR NDR ORDER(4519079484)
From: Akshay Berry <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: SUBHAM VERMA <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 9 Dec 2020 14:19:00 +0000

Hi Jessie,

Customer has been contacted and case closed.

@Fauzan  Ahmad . Musalman<mailto:[email-masked]> Please request the content team to issue an apology voucher for QAR 20 valid for 1 month on CP website.

Share it with the customer and reply on the same email he sent.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, December 9, 2020 9:38 AM
To: Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>
Cc: SUBHAM VERMA <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: MOC CASE FOR NDR ORDER(4519079484)

@Akshay Berry<mailto:[email-masked]>

For your action please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 9, 2020 4:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: SUBHAM VERMA <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: MOC CASE FOR NDR ORDER(4519079484)

External email sender, please take precaution.
Hi Team,

Kindly assist on below case as customer is threatening us to complain in the MOC and on Social Media. Kindly arrange the call back for the customer.

Customer Name: Dr.Suresh Musunoori
Customer contact Number:+974 7711 9493

Regards,
Fauzan

________________________________
From: "SUBHAM VERMA" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 9 December, 2020 05:39:28
Subject: Customer is threatening to complain in MOC.

Hi Team,

With reference with ticket no. 1827806 and order number 4519079484. The order is marked as NDR. The customer is saying that no one had contacted him.

Customer is threatening us to fie a complain in the MOC and spread the case on Social Media. Kindly arrange the call back for the customer. Customer contact details mentioned below.

Customer Name: Dr. Suresh Musunoori
Customer contact Number:+974 7711 9493

Regards,
Shubham

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